OUR STORE POLICIES
Because We Care
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent policies for our customers. Learn more below and reach out with questions.
OUR SHIPPING POLICY
How We Do It
By placing an order through
this Website you will be agreeing to the terms below. These are provided to
ensure both parties are aware of and agree upon this arrangement to mutually
protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Devakumar Welikala will not accept returns due to change of mind
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Devakumar Welikala) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.3 Change Of Delivery Address
Orders placed before 05 PM - GMT (UTC-01) will be dispatched the same day,
otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Ossie’s Boutiques Ltd will ship to P.O. box addresses using postal services only.
We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
47 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be not be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at
ossie.welikala@btinternet.com
RETURNS
How It Works
We offer a 24 month manufacturer's warranty on all our new products and a 12 month warranty on all
We offer a 24 month manufacturer's warranty on all our new products and a 12 month warranty on all our renewed / refurbished items for defects, which might not be available elsewhere, in addition to our refund policy below for damaged goods.
All our items leave the warehouse with the packaging in perfect condition.
The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.
At Ossie's Boutiques Ltd, you will have up to 5 calendar days from receipt of the merchandise to open an incident and return. This term is much longer than the usual 24/48h term offered by other providers, since we want to make it easier for our customers to obtain and provide all the necessary documentation. After this period, we can no longer claim transport insurance and our system will not allow you to open the incident.
Once you have accessed the contact area, you must choose the Logistics and After Sales channel to direct your inquiry to the correct department.
• Order not Received , for inquiries about shipments that have not yet been received or for shipments in which you have not received all the packages sent (partial receipt).
• Order Received , to report incidents after receiving all the packages of your order. You must provide all the required documents as requested. Sending incorrect or inaccurate documents, or not sending them, will invalidate the possibility of any claim and will result in the cancellation of the incident.
You can find all the information requested in the packing list that is attached in all our shipments, to comply with our returns procedure. This includes your order, the references requested, the stamps or numbers of the operators who prepared your order.
You will need to provide a clear explanation with as much detail as possible for the reason for the return. You must also add the requested images and video, if necessary, of the object of the claim in the attachments.
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at . Please note that returns will need to be sent to the following address: 9 Crescent Road, Caterham, CR3 6LE, UK
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ossie.welikala@btinternet.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
our renewed / refurbished items for defects, which might not be available elsewhere, in addition to our refund policy below for damaged goods.
All our items leave the warehouse with the packaging in perfect condition.
The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.
At Ossie's Boutiques Ltd, you will have up to 5 calendar days from receipt of the merchandise to open an incident and return. This term is much longer than the usual 24/48h term offered by other providers, since we want to make it easier for our customers to obtain and provide all the necessary documentation. After this period, we can no longer claim transport insurance and our system will not allow you to open the incident.
Once you have accessed the contact area, you must choose the Logistics and After Sales channel to direct your inquiry to the correct department.
• Order not Received , for inquiries about shipments that have not yet been received or for shipments in which you have not received all the packages sent (partial receipt).
• Order Received , to report incidents after receiving all the packages of your order. You must provide all the required documents as requested. Sending incorrect or inaccurate documents, or not sending them, will invalidate the possibility of any claim and will result in the cancellation of the incident.
You can find all the information requested in the packing list that is attached in all our shipments, to comply with our returns procedure. This includes your order, the references requested, the stamps or numbers of the operators who prepared your order.
You will need to provide a clear explanation with as much detail as possible for the reason for the return. You must also add the requested images and video, if necessary, of the object of the claim in the attachments.
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at . Please note that returns will need to be sent to the following address: 9 Crescent Road, Caterham, CR3 6LE, UK
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ossie.welikala@btinternet.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
WARRANTY AT OSSIE'S BOUTIQUES LTD
Our Policy
This is your Warranty Disclaimer section. It’s a great place to inform your customers about all the services that are offered once they buy one of your products. This section should include all the relevant information about the way your customers should use or manage the products they purchased on your site. The disclaimer is legally binding, so use straightforward language to gain their trust and loyalty.
OUR PRIVACY POLICY
All About Information Security
​
Contact - After reviewing this policy, if you have ad
This Privacy Policy describes how Ossie's Boutiques Ltd (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact - After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at ossie.welikaa@btinternet.com or by mail using the details provided below:
Crescent Road, 9, Caterham CR3 6LE, United Kingdom
Collecting Personal Information - When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Minors - The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information -We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
Behavioural Advertising -; As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example
Using Personal Information - We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis - Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent; - The performance of the contract between you and the Site -; Compliance with our legal obligations;&br; To protect your vital interests; -; To perform a task carried out in the public interest;&br; For our legitimate interests, which do not override your fundamental rights and freedoms.&br; Retention.; When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making - If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours; Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days. Selling Personal Information.
Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
categories of information sold; IF USING SHOPIFY AUDIENCES: information about your use of the Site, your purchases, and the email address associated with your purchase. - instructions on how to opt-out of sale;&br; whether your business sells information of minors (under 16) and whether you obtain affirmative authorization; if you provide a financial incentive to sell information, provide information about what that incentive is. Your rights -
GDPR; If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA; If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies - A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track - ; Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes - ; We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints - As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” below.
Trade name: Ossie's Boutiques Ltd
Phone number: +447599154530
Email: ossie.welikala@btinternet.com
Address - 9 Crescent Road, Caterham, Surrey, CR3 6LE, UK
ditional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at ossie.welikaa@btinternet.com or by mail using the details provided below:
Crescent Road, 9, Caterham CR3 6LE, United Kingdom
Collecting Personal Information - When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Minors - The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information -We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
Behavioural Advertising -; As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example
Using Personal Information - We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis - Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent; - The performance of the contract between you and the Site -; Compliance with our legal obligations;&br; To protect your vital interests; -; To perform a task carried out in the public interest;&br; For our legitimate interests, which do not override your fundamental rights and freedoms.&br; Retention.; When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making - If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours; Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days. Selling Personal Information.
Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
categories of information sold; IF USING SHOPIFY AUDIENCES: information about your use of the Site, your purchases, and the email address associated with your purchase. - instructions on how to opt-out of sale;&br; whether your business sells information of minors (under 16) and whether you obtain affirmative authorization; if you provide a financial incentive to sell information, provide information about what that incentive is. Your rights -
GDPR; If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA; If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies - A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track - ; Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes - ; We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints - As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” below.
Trade name: Ossie's Boutiques Ltd
Phone number: +447599154530
Email: ossie.welikala@btinternet.com
Address - 9 Crescent Road, Caterham, Surrey, CR3 6LE, UK